I forgot my password for the Annum App. What do I do?
That's okay! Click "Forgot Password" on the sign in screen. Enter the email address you used to create your account and then check that email for a link to reset your password. If you experience problems with this process, click here to notify Annum Health tech support. They will get back to you as soon as possible, but please allow up to 72 hours for their reply.
Can I change the email associated with my account?
For security reasons, we don't allow people to change the email associated with their account (that's why it's so important that you select an email address that you plan to use for a long time, such as a personal email address). If you're stuck, click here to notify Annum Health tech support. They will get back to you as soon as possible, but please allow up to 72 hours for their reply.
I got a new phone. How do I re-load the Annum App?
If the Annum app doesn't automatically transfer, click here to notify Annum Health tech support. They will get back to you as soon as possible, but please allow up to 72 hours for their reply.
I’m not sure the Annum App is working properly. Help!
If you still have access to the Annum App, message your coach. Otherwise, click here to notify Annum Health tech support. They will get back to you as soon as possible, but please allow up to 72 hours for their reply.
Still Stuck? We Can Help.
How do I change or cancel an upcoming appointment?
Your coach can assist with any appointment changes you may need to make, so please contact them as soon as possible to request a change. Coaches are usually able to reply within 12 hours, but please allow up to 72 hours for their reply.
What do I do if I miss the call for my appointment?
Your Annum team will make three attempts to call you within a 10 minute window of your scheduled appointment time. If you miss your appointment, message your coach as soon as possible (coaches are usually able to reply within 12 hours, but please allow up to 72 hours for their reply).
Why is it so important complete the daily check-ins?
We get it—some days you'll feel great about completing your daily check-in and some days it will feel hard. Other days, you may simply forget. But completing your daily check-in is a really important part of treatment. Research shows creating awareness about drinking can help people achieve their goals. Your treatment team is also monitoring your daily check-ins to watch your progress over time—and in real time—so they can make adjustments to your treatment plan as needed.
Why is it so important to do the Annum activities?
The Annum activities in your app are based on scientific studies and hand-picked especially for you. Completing your activities (and daily check-ins) are important parts of Annum's treatment because research shows it isn't enough to spend 45 minutes per week with your therapist to see a meaningful change in your relationship to alcohol. Making small adjustments to your thinking and behaviors each day is what will make a big difference.
How long will it take me to complete my activities?
Annum's activities are designed to be both clinically meaningful and easy to complete. The activities assigned to you are hand-picked by your therapist as part of your treatment. Most activities can be completed in as few as five minutes, but some may take up to 10 minutes or more to complete. If you're feeling stuck, message your coach for help.
What happens if I don’t complete the activities assigned to me?
Activities are an essential part of Annum therapy. You and your therapist will review last week's activities at the start of each therapy session. We highly recommend you complete them.Your Annum coach will remind you to complete activities and incomplete activities will remain on your "to do" list. If you're having trouble completing your activities, your coach will talk to you about what's getting in the way.
Can I change my answer for an activity after I've submitted it?
When an activity is completed and moved to the "done" tab it cannot be changed. However, if you entered something by mistake or need to modify a response, you can message your coach or talk about it in your next therapy session.
I'd like to talk to my primary care provider or therapist about my treatment at Annum. What do I say?
We encourage you to be sure your other health care providers are up to date on your concerns about drinking, your treatment plan and any new medicines you're taking. Click here to download a form you can share with your health care provider about Annum's treatment program. If you are taking medicine as part of your Annum treatment, bring the bottle with you to your next appointment.
Please note, our commitment to participant confidentiality means we will not disclose information about your enrollment or participation to anyone, including your other health care providers (the exception to this would be a rare instance, in which we have a duty to report a serious threat to the safety of yourself or another person). If you want to share your entire Annum Health Record with another health care provider, you will need to request that we release the file to you and then you can share it with your provider. Click here to download the Annum Health Record release form.
I'm in treatment and doing well. So, how do I stop treatment?
Congratulations on the progress you've made! If you want to end or change your treatment plan, start by talking with your coach. Our goal for each Annum participant is that they will be able to move forward in life with new skills and without Annum. The decision to start, stop or change treatment is ultimately yours to make. We will respect your decision, no matter what. But let's talk about it first, because we want to be sure you're on a safe and healthy path.
I had a slip up. What do I do?
First, forgive yourself – it happens. "Slips" (or lapses) can be a normal part treatment for heavy drinking, just as recurrences happen when people are managing other health care conditions like asthma and diabetes. It doesn't mean you've failed your treatment. Think of this as an opportunity to examine where you veered off your path and put a plan in place to stay on course for next time. But first, you've got to get yourself on track — and we believe you will. Message your coach so we can help you get you back on your feet, and we'll take it from there, together.
How often will I speak with my treatment team?
Annum care is split into a couple phases: the strength phase, when you will be working with your coach, therapist and a doctor; and the endurance phase, when you can connect with your coach and/or join a community group called the Annum Circle.
- At any stage of Annum, your coach is available as often as you need through the Annum app. Coaches are available during business hours, so if you reach your coach after hours, they will get back to you during the next business day.
- During the endurance phase, your therapist will have six therapy sessions with you, weekly for the first four sessions, and then every other week.
- In the endurance phase, you can also choose to speak to an Annum physician by video call to assess whether medication may be right for you. If so, follow up appointments can be arranged through your coach.
How long are my sessions with the therapist?
Therapy sessions are 45 minutes. Locate your scheduled appointments in the "appointments" tab on the Annum app. If you need to change an appointment time, message your coach. If you have to cut an appointment short, let the therapist know at the beginning of your session.
When should I contact my coach?
Your coach is with you from the very first day of your treatment and will be with you throughout the duration of your care. They'll be your main point of contact with Annum. Their job is to offer encouragement and support when you need it and celebrate your successes. They are also there to offer resources, including connecting you to your treatment team. You can message your coach at any time. Coaches are usually able to reply within 12 hours, but please allow up to 72 hours for their reply. Coaches are not available 24/7. If this is an emergency or you are in need of immediate medical care, please call 911 or go to your nearest emergency room.
I have a question for my therapist. How do I call them?
Message your coach through the app's coach messaging feature. Your coach will arrange for your therapist to get back to you as soon as possible.
I have a question for my doctor. How do I call them?
Message your coach through the app's coach messaging feature. Your coach will arrange for an Annum physician to get back to you as soon as possible.
One of my providers isn't a great fit for me. Can I switch to someone else?
Every Annum provider is a highly trained expert, with particular passion for helping people overcome heavy drinking. But if you're feeling uneasy about your treatment team, let your coach know (or, if necessary, ask your coach if you can speak with their supervisor) so we can help troubleshoot quickly to keep you focused on your treatment.
What does Annum do with my personal health information?
Annum protects your health care information, just like any other doctor or therapist. We follow HIPAA and the other laws that dictate how private health information has to be protected.
Will my employer or co-worker know that I'm enrolled?
No. Maintaining your confidentiality is an obligation we take seriously. The only exception is if one of your providers believes you could be a danger to yourself or anyone else; in that case, they have a duty to protect your safety and the safety of others.
Annum follows the laws, including HIPAA, that any other doctor or therapist you've been to follows to ensure your health information is kept private. No one has to know that you’re enrolled in Annum, outside of your Annum care team. Disclosing your participation to anyone else is really up to you.